Frequently Asked Questions

Texas Gift Baskets Help Center

Frequently Asked Questions

Straight answers from a real Texas small business—about ordering, customization, delivery, corporate gifting, and more.

The basics

General Questions

What makes Texas Gift Baskets different?

We are an independent Texas business specializing in gifts with genuine Texas character. Each design is assembled with care and built around Texas flavors, Texas makers, and iconic Lone Star favorites—not a generic gift basket with a Texas label added afterward.

Are all of the products made in Texas?

Many are made by Texas businesses, while others are well-known products strongly associated with Texas. We describe individual products and brands as clearly as possible so you can choose the mix that fits your recipient.

What occasions do you create gifts for?

Birthdays, appreciation, housewarmings, congratulations, sympathy, get-well wishes, holidays, employee recognition, client gifts, events, and plenty of “just because” moments. If you do not see the exact occasion, we can help you create it.

Making it yours

Ordering & Personalization

How do I place an order?

Select a gift, choose any available options, add your gift message, and complete checkout. If you want help choosing, call (469) 334-3374 or send us a message.

Can I build or customize my own gift?

Yes. Start with one of our Create Your Own Gift options, or contact us for a more involved custom request. Available choices depend on the container, product availability, budget, and delivery timing.

Can I include a personalized message?

Yes. Enter your message during ordering and we will include it with the gift at no additional charge. Please review names and wording carefully before submitting your order.

What payment methods do you accept?

The secure checkout displays the currently accepted payment methods, including major credit cards and any accelerated-payment options available for your device and location.

From Texas to their door

Shipping & Delivery

Where do you ship?

We ship gifts throughout the United States. Free-shipping offers apply to eligible mainland-U.S. orders unless the product page or checkout states otherwise. For Alaska, Hawaii, or an unusual destination, contact us before ordering so we can confirm the available service.

When will my gift arrive?

Processing time and carrier transit time vary by gift, destination, season, and shipping service. Use the current delivery estimate shown on the product page and at checkout. During peak holidays, ordering early is always the safest choice.

Can I request a specific arrival date?

If timing is important, contact us before placing the order. We can help you choose the best order date and shipping service. Carrier delivery dates are estimates unless the selected service specifically includes a guarantee.

Will I receive tracking information?

Yes. Once the carrier has the package, tracking information is sent to the email address used for the order. Tracking can take a little time to begin showing movement after the label is created.

Gifts that represent your business

Corporate & Bulk Orders

Can you handle a corporate or high-volume order?

Yes. We create client gifts, employee gifts, event gifts, welcome programs, and other business orders. Use our corporate quote form to share the quantity, budget, timing, recipient locations, and branding needs.

Can you add our logo or branded materials?

Yes. Depending on the project, options can include branded cards, stickers, ribbon, engraving, packaging, and customer-supplied items. Branding methods, minimums, setup costs, and timing vary, so we confirm them as part of the proposal.

Can you ship gifts to multiple recipients?

Yes. We can coordinate multi-address business projects. The cleanest process depends on the quantity and schedule, so include the recipient count and desired delivery window when requesting a quote.

We will help make it right

Changes, Issues & Returns

Can I cancel or change an order?

Contact us as soon as possible. If production, personalization, or shipment has not begun, we will do our best to help. Once a custom item has been produced or an order has shipped, cancellation or modification may no longer be possible.

What if my gift arrives damaged or something is wrong?

Please contact us promptly with the order number and clear photos of the package and affected items. We review delivery problems individually and will work with you on the appropriate resolution.

What is your return policy?

Because gifts often include food and personalized components, returns depend on the item and circumstances. If there is a problem, contact us within seven days of delivery. Do not discard the product or packaging until we have reviewed the issue.

Still have a question?

Tell us what you need and a real person will help you find the right answer.