Terms and Conditions

Terms and Conditions
Effective Date: May 1, 2025

1. Introduction and Acceptance of Terms
Welcome to True Texas Foods, LLC, the proud operator of Texas Gift Baskets. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions (“Terms”), including any additional policies linked herein. If you do not agree with these Terms, please do not use our site or services.

2. Order Processing
Orders placed Monday through Friday by 11:00 AM (CST) are eligible for same-day local delivery. Shipping orders received by 11:00 AM are typically dispatched the same business day. Orders placed on weekends or holidays will be processed on the next business day.

3. Payment Options
We accept Visa, MasterCard, American Express, PayPal, and company checks for bulk or corporate orders.

4. Credit Card Declines
If a credit card is declined during the order process, the customer will be notified via email. Orders will not be fulfilled until payment is successfully processed.

5. Sales Tax
Sales tax is collected for orders delivered within Texas in accordance with state regulations. Customers outside of Texas are responsible for complying with their local tax obligations.

6. Order Cancellations
To cancel an order, please contact our customer care team by phone. We do not accept order cancellations via email.

7. Order Acceptance Policy
Your receipt of an order confirmation does not signify our acceptance of the order. We reserve the right to accept or decline any order, or to limit quantities, and may require additional verification before processing.

8. Substitutions and Inventory
During warmer months, temperature-sensitive items such as chocolate may be substituted with non-melting alternatives. We accommodate allergy-related substitutions and reserve the right to replace out-of-stock items with products of equal or greater value.

9. Typographical Errors
We reserve the right to cancel or refuse any order placed for a product listed with an incorrect price or error in description. If your payment has already been processed, a full refund will be issued.

10. Privacy and Data Security
We take your privacy seriously and implement industry-standard safeguards to protect your personal information. Please refer to our [Privacy Policy] for more details.

11. Intellectual Property
All content on our website—including text, images, logos, and graphics—is the property of True Texas Foods, LLC and protected under copyright laws. Use of any content without our express written permission is strictly prohibited.

12. Third-Party Links
Our website may contain links to third-party sites for your convenience. We are not responsible for the content, security, or practices of any linked websites.

13. Termination or Modification of Service
We reserve the right to modify or discontinue any aspect of our service or website without prior notice, including these Terms.

14. Shipping, Returns, and Refunds

  • Shipping: Local delivery is available at no charge in designated areas. Free shipping is offered on select baskets and arrangements. Flat-rate shipping applies to all other orders.

  • Returns: We accept returns of shelf-stable items—whether defective or non-defective—within 30 days of delivery. Returned items must be unused and in original packaging.

    • Perishable items are non-returnable.

    • Refunds or store credit will be issued, excluding shipping and handling charges.

15. Contact Information
For customer service inquiries, please contact Kevin at:
📧 shop@texasgiftbaskets.com