Orders & Returns Policy
Orders & Returns Policy
Effective Date: November 12, 2025
Last Updated: November 12, 2025
At Texas Gift Baskets, we take pride in delivering high-quality Texas-made gifts with care and attention to detail. Please review our policy below for information about fulfillment, shipping, and returns.
Order Processing & Fulfillment
Standard Fulfillment: Most orders are processed and shipped on the next business day after they are placed.
Custom Orders: Orders that include personalized or custom-made items may require up to one additional business day for processing.
Peak Holiday Periods: During high-volume times — typically November 28 through January 1 — fulfillment may take 1–2 business days.
Shipping Upgrades: Selecting an expedited shipping option (such as Next Day or 2-Day Shipping) affects delivery time only, not order processing time. Orders are still subject to standard or holiday fulfillment schedules.
Returns & Exchanges
We want every gift to bring joy, but if something isn’t right, we’re here to help.
Return Window: Items may be returned within 30 days of delivery for a refund or exchange.
Condition: Returned items must be unused, unopened, and in original packaging. Perishable goods and opened food items are not eligible for return for health and safety reasons.
Custom Gifts: Personalized or custom-made items are non-returnable, except in cases of damage or error on our part.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
To initiate a return, please contact us at info@texasgiftbaskets.com
with your order number and details. We’ll provide return instructions and process your request promptly.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can arrange a replacement or refund. We may request a photo of the damaged item or packaging for quality assurance purposes.
Questions?
If you have any questions about your order, fulfillment time, or return eligibility, please contact our team at:
📍 Texas Gift Baskets – Weatherford, Texas